ISO 22320 Security and resilience - Emergency management - Guidelines for incident management
This is the second edition of ISO 22320 which is replacing the 2011 version. The revision has led to a somewhat differently designed standard which contain guidelines rather than requirements due to the topic is very much linked to national legislation.
This document gives guidelines for incident management, including
- principles that communicate the value and explain the purpose of incident management,
- basic components of incident management including process and structure, which focus on roles and responsibilities, tasks and management of resources, and
- working together through joint direction and cooperation.
This document is applicable to any organization involved in responding to incidents of any type and scale.
This document is applicable to any organization with one organizational structure as well as for two or more organizations that choose to work together while continuing to use their own organizational structure or to use a combined organizational structure.
Rainer Koch (Germany), the project leader responsible for the revision of ISO 22320, explains:
"ISO 22320 provides guidance organizations to improve their handling all types of emergencies (for example, crisis, disruptions and disasters). The multiple functions of incident response are often shared between organizations and agencies, with the private sector and the government having different levels of jurisdiction. Thus there is a need to guide all involved parties in how to prepare and implement incident responses.
Cross-organization, -region or -border assistance during incident response is expected to be appropriate to the needs of the affected population and also to be culturally sensitive. Therefore community participation in the development and implementation of incident response measures is highly desirable where appropriate. Involved organizations require the ability to share a common approach across geographical, political and organizational boundaries."
ISO 22320:2018, Security and resilience – Emergency management – Guidelines for incident management, is available from ISO national member institutes. It may also be obtained directly from the ISO Central Secretariat, respectively through the ISO Store or by contacting the Marketing, Communication & Information department.