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ISO publishes standard on crisis management

Crises present organizations with complex challenges and, possibly, opportunities that can have profound and far-reaching consequences. An organization’s crisis management capability and its ability to manage a changing environment are key factors in determining whether a situation or incident has the potential to pose a serious or existential threat to the organization and its environment. ISO has therefore developed a new standard called ISO 22361.

The scope of the standard reads:

This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include:
  • context, core concepts, principles and challenges
  • developing an organization’s crisis management capability
  • crisis leadership
  • the decision-making challenges and complexities facing a crisis team in action
  • crisis communication
  • training, validation and learning from crises
It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management.
This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.
ISO 22361:2022, Security and resilience – Crisis management – Guidelines, is available from ISO national member institutes. It may also be obtained directly from the ISO Central Secretariat,  respectively through the ISO store or by contacting the Marketing, Communication & Information department.