Interoperability amongst involved organizations is essential for successful incident response. ISO 22320 also helps ensure timely, relevant and accurate operational information by specifying processes, systems of work, data capture and management. It also establishes a foundation for coordination and cooperation, ensuring that all relevant parties are on the same page during a disaster, minimizing the risk of misunderstandings and ensuring a more effective use of the combined resources.
ISO 22320 is developed to be used by both public and private organizations and encourages community participation in the development and implementation of incident response measures, to ensure a response that is appropriate to the needs of the affected population as well as culturally acceptable.
Ernst-Peter Döbbeling (Germany), the Project leader responsible for writing ISO 22320, explains:
"Any response following an incident might include the participation of both public and private organizations working at international, regional or national levels. Harmonized international guidance is needed to coordinate efforts and ensure effective action. ISO 22320 is a valuable tool that all types of organizations can use to improve their capabilities in handling incident response in any crisis."
ISO 22320:2011, Societal security – Emergency management – Requirements for incident response, is available from ISO national member institutes. It may also be obtained directly from the ISO Central Secretariat, respectively through the ISO Store or by contacting the Marketing, Communication & Information department.
Article written by Ernst-Peter Döbbeling